ShutUpSupport
How can we help?
Email support@shutupapp.com and we'll get back to you, usually within two business days.
Common questions
How do I get into an app after closing time?
Open the app and tap Open anyway on the block screen. ShutUp sends you a notification; tap it, keep ShutUp open through the wait (leaving restarts it), then type the sentence shown, letter for letter. The app opens for 15 minutes. Each unlock takes a longer wait than the last, and after your unlock limit (2 by default) nothing gets in until it opens.
How do I get into a locked app during Night Out?
Open the app and tap Test fate on the block screen. ShutUp sends you a notification; tap it to take a quick challenge. Pass and the app opens for 15 minutes. Each unlock that night takes one more challenge than the last.
Why does Test fate close the app instead of opening a challenge?
iOS doesn't let block-screen buttons open other apps, so the challenge arrives as a notification. Make sure notifications are on for ShutUp in Settings.
I locked a ride or map app by accident. How do I get home?
Tap Test fate and pass one challenge to open it for 15 minutes. To stop it happening again, add your ride, map and location apps to Setup → Never lock; no lock ever touches them.
How do I end Night Out early?
On the Tonight tab, tap End the night early and pass two challenges in a row. If you started with buddy mode, enter the code your friend has, or pass three challenges instead if they don't answer.
Why can't I change my locked apps right now?
Locked apps and Never lock can't be edited while a night is running, so they can't be used as a way out. They unlock when the night ends.
The challenges feel too hard or too easy.
Go to Setup → Practice challenges and do each challenge three times. Night Out then judges you against your own scores instead of generic limits.
How do I delete my data?
Everything ShutUp stores stays on your iPhone. Deleting the app removes all of it. See the privacy policy.